A series of thought-provoking short videos have been produced to help NHS workers recognise and tackle uncivil behaviour in the workplace. Real-life experiences from health and care professionals show you how to deal with inappropriate words and actions.
The five short films use real-life experiences from health and care professionals to portray different scenarios that people have experienced while working in the health and social care profession. As well as highlighting examples of inappropriate behaviour, the videos include practical ways of dealing with it from the perspective of a witness, a victim, a line manager, a first listener (someone who the victim opens up to) and a perpetrator.
The videos have been produced by NHS England North West in collaboration with Wake the Beast theatre company. Research involved talking to more than 50 health and care colleagues, who were happy for their experiences to be used as examples for the videos. The real-life scenarios are performed by actors and are set in a hospital, a GP practice, in the ambulance sector and in a community care home.
The videos can be used by all health and care organisations to support staff training and awareness, and to help eradicate inappropriate and uncivil behaviour in the workplace.
They are available on NHS Futures, along with other helpful resources and guidance. If you are unable to access NHS Futures, the videos and an overview are included in an online flipbook.
Additional support
For more information around health and wellbeing support as a GM primary care provider, please contact Dominic Anderson – Primary Care Health and Wellbeing Programme Manager, Greater Manchester Primary Care Provider Board Delivery Team: dominic.anderson3@nhs.net
For HR support, please contact Lynn Marsland – Strategic Lead for HR, Workforce and OD, Greater Manchester Primary Care Provider Board Delivery Team: lynn.marsland1@nhs.net
